visibility

September 22, 2016

Can good service design build customer trust?

For several years now, we have seen Dhaka repeatedly ranked as one of the least livable cities in the world.  One major factor is our transport system. A city of 20 million people, no metro system and an inadequate number of buses create a traffic nightmare. Those who depend on buses suffer the most: drivers pack people into buses, drive aggressively and stop haphazardly, sometimes in the middle of the street. It is almost impossible for women to get a ride during rush hours.